If you have any questions that have not been answered here, please use our contact form and a PSA Customer Service Department member will support you.
PSA also grades major sporting event tickets such as those from the MLB regular season, All-Star games, Playoffs, World Series, NFL regular season, Super Bowl, NBA regular season, NCAA Finals, etc. Since entertainment tickets are serviced on a case-by-case basis, please fill out a ‘Research Request’ in the Customer Request Center to see if your ticket is eligible.
PSA will begin authenticating and grading tickets from Ticketmaster, TicketTron, Tickets.com and other select 3rd party ticket providers for sporting events. Special designations may be added to labels to distinguish 3rd party ticket providers. PSA will not be processing any print-at-home tickets.
Due to the printing process and type of paper stock used on some tickets, fading of the ink may occur, which could affect the grade if re-submitted under one of our review or reholder services. As a reminder, tickets are not covered by the PSA Financial Guarantee of Grade & Authenticity, nor is PSA responsible for any type of fading that may occur once a ticket is encapsulated in a PSA holder.
Card by card, you have two options to mix and match:
Ship Back: for the favourites wanted back in hand.
Pick-up at PSA Canada: 5560 Explorer Drive, Unit 101, Mississauga, Ontario, L4W 5M3
Selections can be managed from the moment grades are ready until the order moves to Complete, and to provide you time to game plan the landing spot of each card, grades are now revealed earlier in the process.
As always, every card entering the PSA grading room is examined by at least two authentication and grading professionals.
After an initial assessment by the first grader, each card is reviewed again to ensure authentication and grading accuracy. This review was previously titled QA1, and it’s now been folded into the Grading stage.
Payment is now requested when grading is completed, and grade reveals are available once payment is received.
QA Checks (formerly QA2) assesses the condition of the holder. Upon passing review, quality assurance is concluded.
At this point, the window to select and manage destinations closes, the order moves to Complete, and cards are prepared for shipping.
By selecting the Card and Autograph Dual Service, both the quality of the card/ticket and autograph will be notated on the label with individual numerical grades on a scale of 1-10, with 10 being best. This service is available for most licensed autographed cards, regardless of the era, whether the card came direct from a manufacturer or was signed afterwards. As part of the service, each signature will be certified by our autograph authenticators prior to assigning the numerical grade, so you get the best of both worlds from the world’s leading brand.
If you need to update or change your address on any current orders, please use our contact form and a PSA Canada Customer Service Department member will support you. Please have your order number(s) and new address ready before you call or provide it in your email. Changing your address in your account does not affect orders currently in the grading process. Once your order is completed, we cannot update or change your address.
To provide better security for its growing customer base, PSA added a cost-free “SecureScan” service in 2019. The imaging feature involves taking front and back scans of PSA-encapsulated items with high-resolution scanners and making those images available on the PSA website. At present, the free benefit is available to all customers across each of the following service levels: Economy, Regular, Express, Super Express, Walk-Through, and all Premium.
Currently, PSA is imaging cards, tickets, and packs only, and uploading them to its online Certification Verification site (www.PSAcard.com/cert). This is extremely useful for collectors looking to verify the details of an item, including its cert number, before making a purchase. SecureScan provides collectors with high-quality images to use on the PSA Set Registry as well as for their records including insurance purposes. Customers need to download the images directly from the Cert Verification page. PSA is not accepting any images from customers for uploading to the Cert Verification page; the item must be in-house and imaged by PSA to be uploaded.
PSA will correct any mislabeled item(s) free of charge. If you believe your item is mislabeled, please submit a Label Correction Request via the Customer Request Center. You can do so by logging into your account and clicking on Customer Request Center. You will need to provide front and back photos of your item. This will be sent directly to the research team and they will verify whether the item is mislabeled. If they confirm, they will provide instructions on how to send the item back for correction at no cost.
As part of these instructions, we will email you a pre-paid FedEx shipping label to spare you the additional cost of mailing your item(s) back, but please note that you may only include the mislabeled item(s) in this package. The label will expire within 30 days of issuance. If it is determined that the item(s) have no errors, then you will be responsible for the full return shipping fee.
If your order is still in process with PSA, you will receive an email to “Review Your Order” once it finishes Research and ID. This will allow you to report any errors for correction before the order is completed.
PSA guarantees that all cards submitted to it shall be graded in accordance with PSA grading standards and under the procedures of PSA. If PSA, in fact, concludes that the card in question no longer merits the PSA grade assigned or fails PSA’s authenticity standards, PSA will either: 1) Buy the card from the submitter at the current market value if the card can no longer receive a numerical grade under PSA's standards, or 2) Refund the difference in value between the original PSA grade and the current PSA grade if the grade is lowered. In this case, the card will also be returned to the customer along with the refund for the difference in value.
Restrictions apply. Read the full PSA Financial Guarantee of Grade & Authenticity for complete details.
Tamper-evident means that if someone does attempt to violate the holder, it will leave some evidence that the holder has been compromised. There are different ways that the holder will show evidence of such tampering. Since 1991, PSA has utilized a tamper-evident holder to encapsulate collectibles such as trading cards, tickets, autographs, etc. Click here for additional information about the PSA Holder.
The PSA Dealer Program is designed for PSA customers who desire to be licensed to either (i) use the PSA trade and service marks, (ii) advertise with PSA, (iii) act as PSA’s representative in accepting cards from the public for grading by PSA, (iv) collect the grading fees charged by PSA and/or (v) participate in PSA’s Preferred Pricing Program.
Customers interested in joining the PSA Dealer Program are required to fill out an application, which includes a formal background check, as the first step in the consideration process. To determine eligibility, PSA will weigh heavily the applicant’s ability to meet our basic prerequisites and the results of the background check. Providing specific details related to past submissions, advertisements, sales of PSA products, and support of PSA services in general will assist us when reviewing the application. If you would like to apply for the Program, please visit the PSA Sales page and fill out the “Contact Sales” form.
Note: Any entity or individual who 1) has, or has key employees who have, been convicted of a felony in the last five years, 2) has spent less than $25,000 per year, or 3) otherwise fails to meet PSA standards for honesty, integrity, financial responsibility and general reputation is disqualified from further consideration for the PSA Dealer Program.
It can be frustrating when there is a difference in opinion regarding the condition of your item. However, it is important to note that we have a minimum of two or more, professional graders review your item and they must agree upon a grade. Although their opinion may differ from your personal perception of the item in question, please know that differences of opinion can occur when determining the quality of any item. Nevertheless, PSA is here to provide a third-party, unbiased opinion to ensure that our customers (whether a buyer, seller or collector) receive the most accurate estimation of the item. Please read through the PSA Grading Standards available online to gain insight as to why our graders may have provided the result listed on the item.
If you still disagree with the results, you may resubmit it for Review; however, this is a paid-for service, and you will be responsible for the full grading fee and shipping charges.
PSA can review any card(s) that you feel warrants a different grade. To utilize our Review service, please fill out a submission form via the Online Submission Center and select “Review” as the Submission Type. Then select the appropriate Service Level.
A “Qualifier” is a term used when an item meets all of the criteria for a particular grade but may still have one significant flaw. There are six PSA Qualifiers, two of which are required, and four that are optional.
Qualificatifs Obligatoires
MK (Marks) Any and all cards with writing, ink marks, pencil marks, etc. or evidence of the impression left from the act of writing will be designated "MK"
MC (Miscut) Any and all cards that exhibit an atypical cut for the issue, which may result in portions of the subject card being cut off or more than one card being visible, will be designated "MC"
Optional Qualifiers
OC (Off Center) Cards that are off center will either be designated “OC” or will have a numerical grade that reflects the minimum centering allowed for the grade
ST (Staining) Cards with staining will either be designated “ST” or will have a numerical grade that reflects the minimum staining allowed for the grade
PD (Print Defect) Cards with printing defects will either be designated "PD” or will have a numerical grade that reflects the minimum print defects allowed for the grade
OF (Out of Focus) Cards that are out of focus or out of register will either be designated "OF” or will have a numerical grade that reflects the minimum focus standards allowed for the grade
The “No Grade” term is used when an item cannot be graded by PSA for a variety of reasons. For example, PSA will not grade items that bear evidence of trimming (N1), restoration (N2), recoloration (N3), questionable authenticity (N4), altered stock (N5) or cleaning (N7). In the event that PSA rejects an item for any of these reasons, it will be returned not encapsulated, however the full grading price is still charged, as the determination to reject a card requires review by PSA's authenticators and graders. PSA will also not grade items that do not meet the minimum size requirement (N6), were miscut by the manufacturer (N8), or items we do not grade due to being an obscure issue or not fitting in our holders (N9). Items that receive N6, N8 or N9 results will not be charged grading.
For more information, please review the PSA Grading Standards available online.
The new holders will be used for cards that fall within 25-to-40-point cardstock. Any cards above 40 will go into our “thick slabs”.
Mylar is not used on thick cards that get holdered in the new, slightly thinner card holders. In general, Mylar is used only when needed to keep an item from getting damaged. For example, odd-shaped items and die-cuts.
Recently, PSA has found that even the same card from the same set and same parallel can have different thicknesses. This means that it’s possible that you could receive the same card or parallels in two different sized holders.
PSA professionals will determine the safest holder size to use for each card submitted for grading. Therefore, we cannot accept holder-size requests.
Please remember that the estimated turnaround time is not guaranteed, and it does depend on the Service selected. For PSA services, you can view the current processing times on the Pricing page. These estimates will reflect the average processing time for orders recently completed. Please log into your account page on PSAcard.com to view your order status. Email updates will also be sent, when the order is entered for processing, when label descriptions are ready for review, when grades are available and finally, when the order has shipped. Once the order is entered for processing, the estimated turnaround time will begin. Your account page at PSAcard.com will be updated with the outcome of the authentication and grading (if applicable). Since the turnaround time is estimated in business days, please allow a grace period of 3-7 business days before contacting Customer Service regarding a late order.
You will be responsible for shipping both ways. You can calculate the return shipping cost by using the chart listed on the back of the submission form or by checking the appropriate chart on the Return Postage page online.
For detailed information on how to package and ship your items, please refer to the Packing Guidelines page on our website. Otherwise, please make sure to package the items in a manner that will not risk damage to the item in transit or upon removal. Be advised that if the item is not easily retrievable through the packaging, is poorly packed and/or is damaged in transit, your package may be refused.
If you have an international submission, please be advised you will be subject to international shipping rates and extended shipping timeframes. International shipping rates can be calculated by referencing the chart on the back of the submission form. Please contact Customer Service at (800) 325-1121 if you have any questions.
To use FedEx for the return shipment of your submissions, you must have your own account and third-party insurance, with the understanding you are liable for any loss or damage to the package. On the submission form, please enter your FedEx account number, insurance value limit and delivery option under the appropriate section.
You are also responsible for paying any duty or tax fees on your incoming or outgoing shipments. On the airway bills and commercial invoices, please mark “Bill Sender” on all. When using your own FedEx account, you are releasing PSA from all liabilities due to loss or damage to the package.
We only use US Postal Service or FedEx. We do not use the following couriers on incoming or outgoing shipments: UPS, DHL or any other.
To ship internationally, please use one of the following addresses depending on your method:
FedEx Int’l Priority or Economy package ship to: PSA Canada, 5560 Explorer Drive, Unit 101, Mississauga, Ontario, L4W 5M3
FedEx Int’l Ground package to: PSA Canada, 5560 Explorer Drive, Unit 101, Mississauga, Ontario, L4W 5M3
For domestic shipments, PSA uses multiple carriers and determines the best service based on various factors when shipping your order back to you. These carriers currently include:
FedEx
Armored carriers such as: Brinks, Dunbar, Ferrari, Malca Amit, etc.
Please note that the carriers PSA uses may change in the future. All packages are shipped using PSA’s insurance and require signature confirmation for delivery.
If you would like to guarantee that your order ships via a certain carrier, please create a shipping account with that carrier (FedEx) and provide PSA with the account number and shipping information for that account. Outside of specifying a carrier account number that bills directly to you, due to the high volume of PSA Shipping, we are unable to accommodate special requests for specific shipping carriers or methods. Please also note that once an order is shipped, PSA is unable to reroute and/or redirect the address or intended recipient of that package.
The Collector’s Club is an exclusive membership with PSA. After you’ve paid the annual fee, you will have access to exclusive service levels only available to Collectors Club members (listed under our Pricing Schedule for PSA Services) and Monthly Grading Specials (listed on our Collector Club Specials page).
You are not required to join the Collectors Club in order to submit your items. You can read more about joining on the PSA Collectors Club page.
The PSA Collectors Club membership is now available for purchase. Visit PSAcard.com/join for more information.
Standard Collectors Club Membership includes:
$199 / Year
Bulk grading starting at $26.99/card
Monthly grading specials
PSA Magazine subscription
Premium Collectors Club Membership includes:
$279 / Year
Card Ladder Pro (Valued at $150 USD/year)
Bulk grading starting at $26.99/card
Monthly grading specials
PSA Magazine subscription
PSA Magazine is a Collectors Club member-exclusive magazine that is delivered monthly. When joining, Collectors Club members have the option to choose to receive two separate editions: Sports or Pop Culture & TCG. Some issues also feature variant covers, which can sometimes be sequentially numbered.
You’ll receive your first issue approximately 6–8 weeks after your membership purchase. For example, if you join in April, your first issue will be the June edition.
When first joining Collectors Club, and after selecting either a standard or premium membership, customers will be prompted to select to receive either the Sports or Pop Culture & TCG edition of PSA Magazine.
Unfortunately, once you make a choice between Sports and TCG, the selection you make at purchase will be locked in.
From time to time, PSA may include various promotional cards in some or all issues of PSA Magazine or include other promotions for subscribers. Promotions may vary between Sports and TCG, the existence of promotions during any subscription year is never guaranteed by PSA, and PSA may elect to discontinue any promotion without notice to you at any time.
If PSA includes a promotional card within an issue of PSA Magazine and the card or magazine arrive severely damaged, you may contact PSA support using this form within 60 days of the issue's ship date to request a replacement. Replacement cards and magazines are subject to availability and are not guaranteed.
Your first issue of PSA Magazine will arrive two months after you join Collectors Club.
| Joined Collectors Club | First Issue Received |
| January | March |
| February | April |
| March | May |
| April | June |
| May | July |
| June | August |
| July | September |
| August | October |
| September | November |
| October | December |
| November | January |
| December | February |
Two-factor authentication is designed to keep your account safe. By adding a second method, besides your password, you can help ensure you’re the only person who can access your account.
To turn on two-factor authentication feature navigate to your account’s Login & Security page and select ‘Get Started’. If you haven’t verified a phone number yet, we’ll prompt you to verify with a code sent to your email. Next, add your preferred phone number and we’ll confirm with a code sent to your phone. Once confirmed, you can adjust your settings for authentication.
Please note: you cannot use the same phone number for multiple accounts.
No. You may control if you use two-factor authentication to login to your account. To change your settings, navigate to the Login & Security page to select your preference on when you need to authenticate.
You can easily verify a PSA-certified item within the PSA App using two methods:
Scan the Label:
Open the PSA App and tap “Scan a Card”
Use your phone’s camera to scan the PSA label or QR code on the graded card.
The app will instantly pull up the certification details
Text Search:
Open the PSA App, on the “Home” tab tap the Text Search button
Enter the Cert ID (the unique number found on your PSA-graded label).
View the full certification details
The app allows you to submit trading cards for grading, including standard-size cards, tallboys, Dual Service (card grading with autograph authentication), and oversized trading cards (supersized, T3, and jumbo cards).
For all other submission types—such as Review, Crossover, and Reholder services—please use the PSA website.
For now, the PSA App auto-selects the carrier offering the best protection and signature requirements.
Please submit using the PSA website to select a different preferred carrier.
Yes! Submission drafts will transfer from the PSA app to the PSA website.
Not currently. Please submit through the PSA website to redeem vouchers.
Currently, no—but stay tuned for updates.
The PSA App’s card scanner and research tools allow users to scan their trading cards using the PSA App to instantly identify them and access essential data such as PSA-graded estimated values, population reports, recent sales history, and live eBay listings.
The tool is designed for all trading cards but is optimized for cards previously graded by PSA. If a card isn’t recognized, it may not yet be in PSA’s database or you may be the first to submit the card.
Limitations:
No raw/non-graded pricing data – The initial launch does not include estimates or sales history for ungraded cards.
Limited to PSA’s database – It may not recognize obscure or newly released cards that are not yet in PSA’s system.
Some rare cards may have incomplete data – Cards with low grading volume or sales history may not have extensive historical price records.
Despite these limitations, PSA is committed to continuously enhancing the database and scanning experience.
Yes, but only for grades with sufficient historical sales data. Please note, some lower-population or rarely graded cards may not have complete graded value data.
Yes! Users can search by text by entering a card’s details to find PSA-graded values, population reports, and sales history.
How to Search via Text:
Step 1: Open the PSA App and tap the “Text Search” icon on the homepage. You can also access the search bar after scanning an item.
Step 2: Enter the card details in the search bar at the bottom.
Step 3: Select the card that matches your search.
Yes! Once a card is scanned and a match is selected, users can seamlessly add it to their PSA grading submission cart.
If your card isn’t identified, make sure you have good lighting and a clear scan, and use a contrasting background for better accuracy. If scanning doesn’t work, try searching manually.
If the issue persists, keep in mind that PSA continuously updates its database and welcomes feedback.
If you’re submitting a card for grading and can’t find it through the scanner or text search:
Step 1: Click "Add Manually" above the search bar
Step 2: Enter the card details to proceed with your submission.
Many card defects work against graded perfection, and Grader Notes show the work by detailing the flaws identified during the grading process by PSA experts. Primary categories (corners, edges, surface, centering) are expanded upon and pinpointed to provide rationale for the numerical grade assigned.
At launch, the feature is included at no additional cost for trading card orders (grading, crossover service, review service) submitted for Express level service and above. When exploring PSA services, look for a Grader Notes icon to ensure eligibility.
Note that Dual Service submissions only receive for the card itself (and not the autograph).
Reholder service, autograph-only submissions, and orders submitted outside of the United States are currently ineligible. Stay tuned as PSA works to expand this new feature.
Grader Notes are included with eligible submissions at no additional cost.
Notes are viewable once grades are ready. Visit My Orders in your PSA account, look for the Grader Notes tag, and select category dropdowns to view defect descriptions (when applicable).
Grader Notes are not applicable for the following:
Items that receive a PSA 10 grade.
Items that qualify as a “No Grade” submission.
Items submitted at ineligible service levels.
Items submitted for Review that exceed the original grade.
Grader Notes are included at the graders discretion and cannot be requested during or after PSA authentication.
Currently, Grader Notes cannot be added to orders submitted below Express level service.
When submitting these items, you will also be required to enter a Max Insured Value. We understand you will not know the True Value of the item until it is authenticated, so we ask that you form a realistic, educated guess based on your own research, keeping in mind the Max Insured Value is used for insurance purposes.
Also, please note that any item with a Max Insured Value of $1,000 or more is subject to a Premium Item charge in addition to the authentication price; this is so we may properly insure the item for you. Premium 10 and Customer Research Center service levels will require customer input on the max insured value given the potential high value nature of these items.
Once you are prepared to fill out a submission form, you will need to select a Service Level, which is determined by your Max Insured Value. This is your estimate of the value of the item after it has been assigned a grade by PSA. We understand you will not know the true value of the item until it has been graded, so we ask that you form a realistic, educated estimate based on your own research, keeping in mind that the Max Insured Value acts as a max value for shipping insurance purposes and in the event of a claim related to the item.
To determine your value, we recommend you start by referencing PSA’s Photograde Online to obtain a general, visual illustration of each card grade; this may help you gauge the quality of your card. Based on this assessment, we then advise you to reference various pricing sources to determine the estimated value of your item. We also recommend you refer to a wide variety of trade publications, auction prices realized and/or even contact a dealer in your area (Dealer Directory) for additional assistance.
It is important that you spend the time, utilize the available resources, and take the necessary steps to accurately estimate the Max Insured Value. The Max Insured Value you provide establishes:
the max item value in the event of a claim connected with that item while at PSA,
the max item value for shipping insurance purposes, and
the appropriate Service Level and Service Level price.
Once you arrive at a Max Insurance Value, please refer to the submission form or Pricing for PSA Services to determine the Service Level for which your item is eligible, based on your Max Insured Value. The price listed will be what you will pay per item.
Note that if you desire a faster turnaround time on your order, you may select a Service Level above the Max Insured Value for your item.
If PSA determines, in its sole discretion and at any point in the process, that the submitted Max Insured Value has been understated relative to the market value of the item, PSA reserves the right to decline your stated Max Insured Value. If PSA declines the Max Insured Value of an item, PSA may require you to pay for the accurate Service Level as a condition of PSA completing the authentication and grading process as to the subject item. If you refuse, or are unable, to pay PSA for the accurate Service Level, then PSA will return the item to you unprocessed at your cost, and you will be charged for the Service Level at which you submitted the item. PSA’s determination that you have understated the Max Insured Value will affect only the Service Level charge, it will not change the Max Insured Value for purposes of establishing the max item value for claim or shipping insurance purposes.
Since PSA is a third-party authentication and grading company, we do not value or appraise items. Therefore, we ask that you form a realistic, educated guess based on your own research, keeping in mind that the Max Insured Value is also used for insurance purposes. To determine your values, you may use the PSA Price Guide, which is a comprehensive price guide for PSA and PSA/DNA-certified collectibles. You may also refer to other trade publications, auction prices realized and/or even contact a PSA Dealer for additional assistance.
If the item is found to be worth significantly more than your Max Insured Value based on the evaluation we provide, we will contact you to pay the difference in service level pricing/premium item and shipping charges, which are adjusted to properly insure and handle your item(s).