Work at PSA

Turn Your Love of Collecting Into a Career

13 positions displayed below.

PSA is seeking a Research Specialist to identify sports and non-sports cards, from baseball, basketball, football, etc., to TCGs including Pokémon and Yu-Gi-Oh! Candidate will also identify event tickets (sports and concerts) and research customer submissions by means of trade magazines, books and the internet. Must be able to communicate effectively with internal departments as well as card manufacturers and customers. Will maintain and update corresponding PSA database. Ideal candidate will possess a bachelor’s degree in history (or related field) and have strong written and cataloging skills.

Essential Duties and Responsibilities:

  • Identify sports cards and associated varieties (baseball, football, and all other major sports card releases)
  • Identify non-sports cards (vintage cards such as R145 Gum, Inc. Superman to Wacky Packs to modern releases
  • like Pokémon and Yu-gi-oh)
  • Identify event tickets (sporting events, concerts)
  • Research by means of trade magazines, books and internet
  • Communicate effectively with other divisions
  • Communicate with manufacturers such as Topps, Upper Deck & Panini
  • Communicate with customer service and customers
  • Maintains and updates database

Skills Required to be Successful in the Position:

  • Bachelor’s degree in history or related field, preferred
  • 1 - 3 years of experience in history or research
  • Firsthand knowledge of trading cards, tickets and other sports collectibles
  • Strong research and cataloging skills
  • Ability to read and understand a variety of periodicals pertaining to the sports card industry
  • Strong written and verbal communication skills
  • Effective problem-solving skills

Watch this brief video to learn more about PSA’s Research department.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a card grader to authenticate and grade trading cards (sports and non-sports alike). Ideal candidate will possess comprehensive industry knowledge of trading cards, tickets and other sports collectibles, and be able to add experience and depth to PSA’s Grading Team. Individual should be detailed oriented, have good organization skills, and be able to focus on cards over long periods of time. Preferred applicant will have one to three years of grading experience as a professional, dealer or collector and the ability to work in a positive team environment.

Essential Duties & Responsibilities of the Position:

  • Maintain individual PSA grading production goals;
  • Improve knowledge and skill with experience;
  • Maintain quality of grading product;
  • Sharing knowledge to help improve skill of PSA Grading Team.

Skills Required to be Successful in the Position:

  • Firsthand knowledge of trading cards, tickets and other sports collectibles
  • Effective problem-solving skills
  • Strong organization skills to achieve production goals and maximize productivity
  • Ability to work in a positive team environment
  • Detail oriented and ability to focus over long stretches of time
  • 1 - 3 years of direct grading experience as a professional, dealer or collector

Watch this brief video to learn more about PSA’s Card Grading department.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a Set Registry Coordinator for its popular program with serious card collectors. Ideal candidate will have familiarity with basic concepts, practices and procedures within the card industry and specifically with PSA. Duties include entering and updating card sets for customers with no internet access; researching and compiling spreadsheets for new PSA set checklists; and uploading new sets to PSA Registries. The ability to relay set registry rules, benefits, policies and procedures to current and potential members in a clear and respectful manner is key.

Essential Duties & Responsibilities of the Position:

  • Data enter and update sets for customers with no Internet access
  • Research, compile and create spreadsheets for new PSA set checklists
  • Upload new sets to PSA Registries
  • Add new slot requests to PSA player spreadsheets
  • Process/upload approved new slot requests
  • Add/update weighting to PSA sets
  • Price & add weights to PSA sets
  • Process PSA Composite Spec Requests
  • Other related PSA duties as assigned

Skills Required to be Successful in the Position:

  • Familiarity with standard concepts, practices, and procedures within the card industry and specifically with relation to PSA
  • Ability to understand and relay Set Registry rules, benefits, policies and procedures to current and potential members in a clear, respectful and effective manner
  • 1 year of Customer Service experience
  • Detail oriented
  • Strong written and verbal communication skills
  • Experience working with Excel and Word

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a Customer Relations Processor who will be responsible for resolving issues between Operations and Customers and assist with credit requests. The ideal candidate will be able to multi-task; process all forms and requests from resolutions (i.e., credit memos and processing vouchers); complete all forms for claims; and image all quality assurance reviews. Distributing orders from PSA’s Customer Request Center and assisting in tracking resolutions in a timely manner is also essential.

Essential Duties and Responsibilities:

  • Processing all forms and requests from resolutions i.e. Credit Memos and processing vouchers
  • Completing all forms for Claims and imaging all damage reviews
  • Distributing orders from CRC, processing the paperwork for CRC Damage Reviews
  • Assisting in tracking resolutions in a timely manner through Operations
  • Contacting other departments for resolutions to Claims/CRC
  • Supporting with CRC Requests
  • Updates all spreadsheets for the CRC and Claims
  • Manages Voucher Book

Competencies:

  • Ability to multi-task and problem-solve
  • Ability to understand and relay company policies and procedures in-person and by email, phone and chat
  • Clear and professional oral and written communication skills in both positive and negative situations
  • Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a Social Media Marketing Specialist to bolster its online presence. Ideal candidate will possess social media marketing experience and be familiar with the trading card and autograph market. Individual will develop and implement social media marketing campaigns for PSA and monitor all activity on company branded social media platforms (Facebook, IG, Twitter and YouTube). Must be able to create engaging text, imagery and video content for social posts to facilitate customer engagement.

Essential Duties and Responsibilities:

  • Develop PSA social media marketing campaigns and promotions using both existing content and newly developed content that is appropriate for the card, autograph and memorabilia collecting marketplace.
  • Monitor activity on the company’s branded social media platforms (Facebook, Instagram, Twitter, YouTube).
  • Facilitate online conversations with customers and respond to social media posts, comments and inquiries in a timely, informative, appropriate way.
  • Exercise discretion and exhibit sound judgment and decision-making when engaging with customers.
  • Create engaging text, image and video content for social posts to facilitate customer engagement.
  • Partner with internal teams to develop and execute social media strategies to increase engagement with existing and potential customers.
  • Develop optimal post scheduling, considering customer engagement metrics and best practices.
  • Develop and maintain social media content calendar.
  • Develop new ways to attract prospective customers.
  • Monitor analyze and compile summary reports on data analytics and metrics across all social media platforms.
  • Remain up to date with changes in all social media platforms to ensure maximum effectiveness of social media strategy and implementation.

Competencies:

  • 1-2 years of social media, digital or content marketing experience.
  • Bachelor’s degree in business, marketing, advertising, PR or related field.
  • Key understanding of branding, competitive analysis, audience building, web and social analytics, targeted content, native content, and social trends.
  • Trading card and autograph knowledge and experience are a requirement.
  • Expert Knowledge of Google Analytics and digital metrics platforms.
  • Experience handling and operating mobile devices.
  • Experience with Adobe Suite products.
  • Proven track record of successful paid social media promotions utilizing Facebook Ads Manager, Hootsuite or comparable tool.
  • Ability to build KPI reports, analyze results and execute on data-driven decisions.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking an autograph grader. The ideal candidate will possess firsthand knowledge of sports, trading cards, autographs and other sports collectibles. The ability to differentiate autograph styles, formats and techniques and all other pertinent collectible characteristics in order to render an autograph grade on the item is imperative. Strong organization skills, detailed oriented and the ability to work in a strong team environment is also a must.

Essential Duties & Responsibilities of the Position:

  • Achieve and exceed individual PSA autograph grading production goals;
  • Improve knowledge and skill with experience;
  • Maintain quality of autograph grading product;
  • Sharing knowledge to help improve skill of PSA Autograph Grading Team.

Skills Required to be Successful in the Position:

  • Firsthand knowledge of sports and gaming cards, autographs and other sports collectibles
  • Ability to differentiate autograph styles, formats and techniques and all other pertinent collectible characteristics in order to render an autograph grade on the item
  • Knowledge of market values, generally, in order to process the cards in an effective manner
  • Strong written and verbal communication skills
  • Effective problem-solving skills
  • Leadership and training skills
  • Strong organization skills to achieve production goals and maximize productivity
  • Ability to work in a positive team environment
  • Detail oriented
  • 1 - 3 years of autograph experience

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a Dealer Service Representative. This is a support position that directly assists the PSA Sales team and Director of Sales with servicing the needs of new and existing clients of PSA and PSA/DNA, primarily preferred pricing accounts, and regular customers with express orders. Duties include tending to the day-to-day submission needs of existing clients, including receipt of packages and local pick up/drop off. A background in customer service is preferred and candidate should be able to communicate with customers in a positive, solution-oriented manner.

Essential Duties and Responsibilities:

  • Tend to the day-to-day submission needs of existing clients, including receipt of packages and local pick up/drop off.
  • Act as the point person to PSA Customer Service to arrange appointments for the drop-off and pick-up of Express or higher service levels for non-PSA Sealer accounts.
  • Work with PSA and PSA/DNA operations staff to facilitate receiving and processing of orders, and resolution of problem orders for PSA Dealer and non-dealer accounts.
  • Work with operations to expedite order entry and completion, as appropriate.
  • Communicate with customers in a positive, solutions-oriented manner.
  • Work with Sales team in a positive, team-oriented manner.

Competencies:

  • Must have a background in Customer Service
  • Familiarity with PSA standards, values, services, and procedures is preferred
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Ability to multi-task, problem-solve, and work as a team in a professional manner
  • Outstanding organizational skills

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking an Operations Associate (Level I) for its New Jersey Office. The primary duties include sealing, verifying submissions for pick-up, inventory management, and shipping. This position will also require being trained and flexible in other areas as needed. Other areas may include receiving, processing submissions, inventory, and/or customer relations. Handling delicate, sometimes high-value collectibles with the utmost care is vital, as is working with operations to ensure orders are being processed in a timely manner.

Essential Duties and Responsibilities:

  • Handles delicate, sometimes high-value, collectibles with the utmost care and attention
  • Works day-to-day with operations management and processing team to process orders in a timely manner
  • Learns various sizes of card holders to ensure proper holder is being used for each encapsulated item
  • Helps to upkeep and maintain the holder room and encapsulation station
  • Keeps Ops Manager aware of product shortages, holder damages, machine maintenance, and sealing/order issues and provides feedback regarding sealing procedures
  • At times - enters results in designated programs, edits and prints flips for encapsulated submissions
  • Ensures proper packing of encapsulated items in mailing box containers and attaches sealing labels accurately
  • Verifies items and content in submissions to prepare for sealing, pick-ups, and/or shipping
  • Package orders in mailing box containers, seal with tape, and attach outside label
  • Verifies submissions with the outside shipping label vs. submission copy enclosed for item count, name, and address while shipping
  • Helps to make sure all received submission forms are scanned into NAV before shipping to HQ
  • Supports the rest of the receiving, processing, shipping, sales, authentication teams, and Ops Manager with other duties and projects as assigned

Competencies:

  • High school diploma (or equivalent) required and some college preferred.
  • 1+ years of shipping and/or inventory experience.
  • Experience within the industry is desired for this position as it requires a vast knowledge of all types of sports and non-sports players and cards.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Ability to identify and resolve problems quickly and accurately, with limited supervision.
  • Communicate clearly and intelligently with other departments as well as others outside of the organization.
  • Willingness and ability to work well with others while balancing team and individual responsibilities.
  • Ability to multi-task and manage time efficiently, prioritize what work needs to be done first.
  • Approaches others with respect and works well under pressure.
  • Completes work with accuracy and attention to detail.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a Marketing Coordinator whose job it is to facilitate the advertising and marketing needs of PSA. Duties include assisting with all job scheduling and assignment of graphic designs and layouts. The ability to manage outside vendors and assist in obtaining competitive bids for printing and other marketing materials is also essential. Assisting with the coordination and execution of marketing materials and activities for trade shows is another important aspect of the job. A bachelor’s degree with at least three years of experience in marketing is preferred.

Essential Duties and Responsibilities

  • Assists in marketing communications activities, budget and marketing plans, media schedule and advertising calendar.
  • Assists with all job scheduling and assignment of graphic design and layout.
  • Manages outside vendors.
  • May assist in obtaining competitive bids for printing and other marketing materials to determine the most cost-effective vendor.
  • Manages and implements print process for all direct mail/promotional campaigns, publications (SMR) and collateral literature.
  • Responsible for meeting deadlines on time sensitive materials.
  • Assists in media planning and coordinates media insertions, both online and print.
  • Works closely with head designers to manage scheduling, delivery and fulfillment of publications, literature, and other support materials on time and on budget.
  • Manages and reconciles all costs associated with marketing related projects.
  • Ensures that all deliverables are created on time and on/under budget.
  • Assists with the coordination of marketing activities, print collateral and advertising for trade shows.

Competencies

  • Possess a Bachelor’s Degree and at least three years of experience in marketing and advertising including experience in a coordinator role.
  • Experience in all types of media (print, web, e-mail, etc.) is required.
  • Excellent written and verbal communication skills.
  • Must have the ability to effectively present information in one-on-one and small group situations to vendors and other employees of the organization.
  • Knowledgeable in Microsoft Word, Excel, and Outlook.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a Director of Marketing. The ideal candidate will be in charge of spreading market awareness and creating a superior customer experience that leads to annual recurring revenue growth. The individual will possess strong leadership and management skills, at least 10 years of marketing management experience, and have a BS/MS degree in marketing or a related field (MBA preferred). Strong analytical skills, sound marketing and advertising strategies, and business intelligence reporting capabilities is essential. Unifying the PSA global brand under one brand identify will be top of order.

Essential Duties and Responsibilities

  • Marketing and Advertising Strategy: monitor market trends, research consumer markets and competitors’ activities to identify opportunities for annual recurring revenue growth.
  • Brand Positioning: unify the global PSA brand under one brand identity.
  • Customer Experience: improve all consumer touchpoints to ensure frictionless customer experiences, whether online, over the phone, or in-person.
  • Sales Performance: Monitor, evaluate and advise executives on the sales performance of key products (submissions, memberships, advertisements, subscriptions).
  • Pricing Strategies and Execution: create optimized consumer pricing to ensure the greatest revenue and profit for PSA.
  • Business Intelligence Reporting: measure and report performance of all marketing and advertising campaigns and recommend refinements and improvements.

Competencies

  • BS/MS degree in marketing or a related field; MBA preferred
  • 10 years of experience in marketing management
  • Strong leadership and management skills
  • Excellent understanding of the trading card and collectibles markets
  • Highly creative with ability to execute fresh concepts
  • Experience in identifying target audiences and devising campaigns that engage, inform, and motivate collectors
  • Proven ability to develop brand and marketing strategies and effectively communicate with executive management
  • Strong analytical skills and data-driven thinking
  • Advanced communication and interpersonal skills
  • Up to date with latest trends and marketing best practices
  • Comfortable working with numbers, metrics, and spreadsheets

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking a Receiving and Problem Order Specialist. This position is responsible for handling and maintaining all problem orders in the Receiving Department. This position will require a high degree of customer interaction via email and over the phone to ensure all receive holds are resolved quickly and efficiently. Other duties include Receiving, answering email requests from Customer Service, and other duties as assigned. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is important.

Essential Duties and Responsibilities:

  • Sustains a high level of accuracy while handling and maintaining customer orders
  • Contacts customers to resolve receive holds
  • Helps identify process improvements for Receiving
  • Supports receiving team by organizing mail based on priority and service level
  • Works with itemizing team to locate and retrieve missing packages
  • Works with the processing team to facilitate and expedite orders for completion
  • Responds to and resolves Customer Service requests
  • Supports the rest of the operations team with other duties and projects as assigned.

Competencies:

  • Associates Degree or equivalent preferred and 2+ years of Customer Service experience required.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Focuses on attention to detail and accuracy.
  • Ability to identify and resolve problems with limited supervision.
  • Communicate clearly and intelligently with other departments as well as others outside of the organization.
  • Willingness and ability to work well with others while balancing team and individual responsibilities.
  • Follows policies and procedures set forth by the company.
  • Displays willingness to make decisions correctly and appropriately upon each situation using common sense.
  • Ability to multi-task and manage time efficiently, prioritize what work needs to be done first.
  • Conducts themselves professionally in the workplace and approaches others with respect.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking an Operations Associate (Level II) for its New Jersey Office. Primary duties include processing autographed and Original Photo submissions; creating authentication documents; photographing memorabilia; editing photos; and properly identifying prominent autographs on collectibles. This position will also require being trained and flexible in other areas as needed in the New Jersey Office such as receiving, shipping, inventory, customer relations, and/or sealing. Must be able to complete work with accuracy and attention to detail.

Essential Duties and Responsibilities:

  • Works day-to-day with operations management, sales team, and authentication team to process orders in a timely manner
  • Handles delicate, sometimes high-value, collectibles with the utmost care and attention
  • Photographs, Scans, and Edits image clean-up of memorabilia as necessary (i.e., making them print and/or web ready)
  • Generates professional letters for autographed/on-site submissions using the PSA letter guidelines and procedures for encapsulation items
  • Maintains and edits operational templates based on yearly changes on authentication procedures
  • Researches and verifies that the information provided by the authentication staff is accurate and concise
  • Enters data correctly in Excel worksheets for on-site and in-house bulk submissions
  • Provides feedback regarding new processing procedures and new program deployments
  • Supports the rest of the processing, receiving, sealing, authentication, sales, on-site, shipping teams, and Ops Manager with other duties and projects as assigned

Competencies:

  • High school diploma (or equivalent) required and some college preferred.
  • Direct experience in the industry and specifically autograph authentication is crucial.
  • Knowledge of computers, Word, Excel, and photo editing software are necessary.
  • Ability to identify and resolve problems quickly and accurately, with limited supervision.
  • Communicate clearly and intelligently with other departments as well as others outside of the organization.
  • Ability to multi-task and manage time efficiently, prioritize what work needs to be done first.
  • Conduct in the workplace is professional and approaches others with respect and works well under pressure.
  • Completes work with accuracy and attention to detail.
  • Follows instructions and responds to management directions.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply

PSA is seeking an Operations Specialist to work in conjunction with its PSA Japan office. The position will be based out of PSA’s Santa Ana, Calif., headquarters and the candidate will act as a liaison to support PSA Japan’s daily operations. The candidate must be able to speak, read and write in both Japanese in English; provide linguistic support to work colleagues; schedule email announcements to Japanese customers; invoice customers for services rendered via Paypal; and be able to translate card set checklists, trade magazines and internet pages. Proficiency in Microsoft Word, Excel and Outlook is important.

Essential Duties and Responsibilities:

  • Creating new accounts and updating client database for PSA Japan.
  • Invoicing Japanese customers for services rendered via PayPal.
  • Updating various forms and web contents for PSA Japan.
  • Scheduling various email announcements to Japanese customers.
  • Providing linguistic support to work colleagues.
  • Translating various checklists, trade magazines, and internet pages.
  • Identify non-sports and sports cards including TCG related sets.
  • Reviewing final products for errors and defects.

Competencies:

  • High school diploma (or equivalent) required and some college preferred
  • Proficient in Microsoft Word, Excel, and Outlook
  • Must be able to speak, read, and write in Japanese and English
  • Fluent in Chinese or Korean is a plus
  • Hobby enthusiasts or some collector experience preferred, but not a requirement
  • Ability to multi-task and manage time efficiently, prioritize what work needs to be done first
  • Follows instructions and responds to management directions
  • Strong research and cataloging skills

Equal Opportunity Employer. Candidates must be authorized to work in U.S. This is a full-time position. No recruiters.

Please submit your resume and completed application to: [email protected]

Apply