FAQ - Frequently Asked Questions


If you have any questions that have not been answered here, please feel free to e-mail us at [email protected] or contact our Customer Service Department at (800) 325-1121, Monday through Friday, 7 a.m. to 5 p.m. Pacific Standard Time.

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PSA Submissions FAQ



Q: What types of cards and tickets does PSA authenticate/grade?
A: PSA will grade most items that are cataloged in major publications including, but not limited to, the Sports Market Report (SMR) and the Standard Catalog by Krause. PSA also grades major sporting event tickets such as those from the MLB regular season, All-Star games, Playoffs, World Series, NFL regular season, Super Bowl, NBA regular season, NCAA Finals, etc. Since entertainment tickets are serviced on a case-by-case basis, please contact Customer Service to confirm if we can grade the item you wish to submit. We will not grade high school tickets, audit or gate stubs, fan tickets issued after the event, or Ticketmaster-issued sporting event tickets.
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Q: How do I submit my cards, packs, tickets, pins, and/or coins?
A: If you are looking to submit multiple items, it is probably in your best interest to join the PSA Collector’s Club. As a Collector’s Club member, you would be able to take advantage of the Bulk Rates and/or Monthly Specials that PSA offers exclusively to Collector’s Club members. You can view more information on joining the Collector’s Club here.
 
If you are only looking to submit a few items, you may submit as a non-member. You can find more information on the PSA Grading Services here.
 
Once you are ready to submit, you will need to fill out a submission form via the Online Submission Center. Once completed and printed, you must mail the submission form, along with your item(s) and method of payment, to PSA. To determine the appropriate shipping address, please refer to “Step 4” of the Online Submission Center.
 
Autographed cards dated pre-1998 and/or those not certified directly by the manufacturer must be submitted through the Card and Autograph Dual Service. With this service, PSA will authenticate both the card and autograph. You also have the option to grade the condition of the card and/or autograph with this service. You can find more information on this service here.

Autographed cards that are certified through the manufacturer and dated 1998-present can be submitted at any regular service level, bulk rate or monthly special that it qualifies under. However, please note that under these services, only the card will be evaluated.
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Q: What if I want both the autograph and card/ticket authenticated and graded?
A: By selecting the Card and Autograph Dual Service, both the quality of the card/ticket and autograph will be notated on the label with individual numerical grades on a scale of 1-10, with 10 being best.  This service is available for most licensed autographed cards, regardless of the era, whether the card came direct from a manufacturer or was signed afterwards. As part of the service, each signature will be certified by our autograph expert staff prior to assigning the numerical grade, so you get the best of both worlds from the world’s leading brand.
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Q: How much do I pay, and what is a Declared Value?
A: Once you are prepared to fill out a submission form, you will need to select a Service Level, which is determined by your Declared Value. We understand you will not know the True Value of the item until it has been certified, so we ask that you form a realistic, educated guess based on your own research, keeping in mind that the Declared Value is also used for insurance purposes.

To determine your values, we recommend that you start by referencing PSA’s Photograde Online to obtain a general, visual illustration of each card grade; this may help you gauge the quality of your cards. Based on this rough assessment, we then advise you to reference the SMR, which is a comprehensive price guide for PSA-certified collectibles, to determine the estimated value of your items. You may also refer to other trade publications, auction prices realized and/or even contact a PSA Authorized Dealer for additional assistance.

Once you arrive at a value, please refer to the submission form or Fee Schedule for PSA Services to determine which Service Level your items are eligible for based on your Declared Value; the price listed will be what you will pay per item.

If you are a Collector’s Club member and are submitting at least 50 items that are not eligible for the Bulk Rates or Monthly Specials, please email [email protected] to inquire about a bulk discount.
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Q: Where and how can I submit my collectibles?
A: Once you are ready to submit your items, you must fill out a submission form via the Online Submission Center or you may call/email Customer Service to have hard copies of the appropriate form(s) mailed to you. Once completed, you will mail in the item(s) with your form(s) directly to PSA. To determine the appropriate shipping address, please refer to “Step 4” of the Online Submission Center. Keep in mind that if you are a Collector's Club member, you will have access to our Bulk Rates (listed under our Fee Schedule for PSA Services) and Monthly Specials (listed on our Collector Club Specials page). If you are not a member, you can read more about joining the Collector’s Club here.

You also have the option of submitting your items to us at a trade show, where we will have a booth set up to accept submissions. The Show Schedule, which is always available online, is regularly updated and also lists the services we will be performing at each event.

If you would like to drop off your items at one of our offices, this can be arranged. However, please know that we only accept submissions at our Woodbridge, NJ, office by appointment only and on a limited, case-by-case basis for high-value items and high-volume submissions at our Southern California location. If you would like to set up an appointment, please call Customer Service at (800) 325-1121 for further assistance.

Please be advised that if your item fails to pass our process, you will still be responsible for the fees. Additionally, prior to submitting items to PSA for encapsulation, we recommend you check here for the most up-to-date list of items that PSA grades and our available holder sizes.
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Q: Can I submit all of my items together, or would they need to be submitted separately?
A: Each Service Level and Type of Submission will need to be submitted separately, with their own return shipping fees. This includes tallboys, supersized items, pins and coins. However, you may ship all of these submissions to us in the same box, bearing in mind that they will have to be shipped back separately. Additionally, please do not forget to mark the fastest turnaround time on the outside of the package.

For more information on how to ship your items, please refer to the Packing Guidelines page on our website. Be advised that if the item is not easily retrievable through the packaging, is poorly packed and/or is damaged in transit, your package may be refused.
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Q: How do I know if you will authenticate/grade my cards, tickets, packs, pins, and/or coins?
A: If you are uncertain about whether or not PSA can authenticate and/or grade your cards, tickets, packs, pins, and/or coins, you can do one of the following:

Note: Although we may have authenticated and/or graded an item in the past or may have previously stated that we could create specifications for the type of item you are submitting, we will not know for certain whether the item can be authenticated until it is physically in our possession.
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Q: What if my item is returned and I believe it is mislabeled?
A: PSA will correct any mislabeled item(s) free of charge. If you believe your item is mislabeled, please email us at [email protected] with front and back images of the item and details describing how you believe the item to be mislabeled. Once we receive this request, we will verify with our research department whether the item is mislabeled. If they confirm, we will provide instructions on how to send the item back for correction.

As part of these instructions, we will email you a FedEx shipping label to spare you the additional cost of mailing your item(s) back, but please note that you may only include the mislabeled item(s) in this package. This label will expire within 30 days of issuance, and you will be required to send the item to the address listed on the FedEx label. (Please drop off all FedEx packages at your nearest FedEx location.)  Lastly, if it is determined that the item(s) have no errors, you will be responsible for the full return shipping fee.

If the item is still in our office, please call Customer Service immediately at (800) 325-1121 so we may place a hold on the order and correct the error before it is mailed out.
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Q: Do you guarantee the grades for my cards?
A: PSA guarantees that all cards submitted to it shall be graded in accordance with PSA grading standards and under the procedures of PSA. If PSA, in fact, concludes that the card in question no longer merits the PSA grade assigned or fails PSA’s authenticity standards, PSA will either: 1) Buy the card from the submitter at the current market value if the card can no longer receive a numerical grade under PSA's standards, or 2) Refund the difference in value between the original PSA grade and the current PSA grade if the grade is lowered. In this case, the card will also be returned to the customer along with the refund for the difference in value.

To learn more about our PSA Financial Guarantee of Grade & Authenticity, please click here.
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Q: In regards to the holder, what does "tamper-evident" mean?
A: Tamper-evident means that if someone does attempt to violate the holder, it will leave some evidence that the holder has been compromised. There are different ways that the holder will show evidence of such tampering. Since 1991, PSA has utilized a tamper-evident holder to encapsulate collectibles such as trading cards, tickets, autographs, etc. Click here for additional information about the PSA Holder.
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Q: How do I become an Authorized PSA-PSA/DNA Dealer?
A: In determining who will be eligible to become an authorized dealer, PSA will weigh heavily the applicant’s support of PSA services in addition to our basic prerequisites.  Providing specific details related to past submissions, advertisements, and sales of PSA products will assist us when reviewing your application. If you would like to apply to become a PSA Authorized Dealer, please contact Customer Service at (800) 325-1121 or [email protected].

Note: Any dealer who 1) has been a dealer less than two years, 2) had or has key employees who have been convicted of a felony in the past five years, 3) has capitalization of less than $10,000, or 4) otherwise fails to meet PSA standards for honesty, integrity, financial responsibility and general reputation, may be disqualified from further consideration to become a PSA Authorized Dealer.
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Q: What if I disagree with PSA’s opinion/grade?
A: It can be frustrating when there is a difference in opinion regarding the condition of your item. However, it is important to note that we have a minimum of two or more, professional graders review your item and they must agree upon a grade. Although their expert opinion may differ from your personal perception of the item in question, please know that differences of opinion can occur when determining the quality of any item. Nevertheless, PSA is here to provide a third-party, unbiased opinion to ensure that our customers (whether a buyer, seller or collector) receive the most accurate estimation of the item. Please read through the PSA Grading Standards available online to gain insight as to why our graders may have provided the result listed on the item.

If you still disagree with the results, you may resubmit it for Review; however, this is a paid-for service, and you will be responsible for the full grading fee as well as the return shipping fee.

PSA can review any card(s) that you feel warrants a different grade. To utilize our Review service, please fill out a submission form via the Online Submission Center and select “Review” as the Submission Type. Then select the appropriate Service Level. You may also call Customer Service to obtain a hard copy of the appropriate submission form, if you prefer.
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Q: What are “Qualifiers” and “No Grades”?
A: A “Qualifier” is a term used when an item meets all of the criteria for a particular grade but may still have one significant flaw. Depending on the severity of the flaw, we may be able to “qualify” the item for a higher grade by identifying this indiscretion on the label, for example: OC – Off Center or PD– Print Defects. You have the option of selecting “No Qualifiers” on the submission form; however, please keep in mind the card grade will be lowered depending on the severity. Moreover, there are certain qualifiers that PSA will not remove such as ST – Staining, for example.

The “No Grade” term is used when an item cannot be graded by PSA for a variety of reasons. For example, PSA will not grade items that bear evidence of trimming (N1), restoration (N2), recoloration (N3), questionable authenticity (N4), altered stock (N5) or cleaning (N7). In the event that PSA rejects an item for any of these reasons, it will be returned and the grading fees are still charged, as the determination to reject a card requires an expert review by PSA's authenticators and graders. PSA will also not grade items that do not meet the minimum size requirement (N6), were miscut by the manufacturer (N8), or items we do not grade due to being an obscure issue or not fitting in our holders (N9). Items that receive N6, N8 or N9 results will not be charged the grading fee.

For more information, please review the PSA Grading Standards available online.
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Collectors Club FAQ



Q: What is the Collectors Club, and do I have to sign up in order to submit?
A: The Collector’s Club is an exclusive membership with PSA, which consists of two possible levels: Gold and Platinum. After you’ve paid the annual fee for either one of our memberships, you will have access to the Bulk Rates (listed under our Fee Schedule for PSA Services) and Monthly Specials (listed on our Collector Club Specials page). When you sign up, you will also receive a number of complimentary Regular grading vouchers.

You are not required to join the Collectors Club in order to submit your items; however, being a member will grant you access to exclusive, discounted bulk submission pricing. You can read more about joining on the PSA Collectors Club page.
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Q: How do I submit my complimentary Regular grading vouchers after I sign up?
A: After you sign up for the PSA Collectors Club membership, we will either physically mail or email your complimentary vouchers. If you do not have an email, please call Customer Service at (800) 325-1121 so we can process your membership. You will receive your complimentary gradings within 7-10 business days (domestic) or 10-15 business days (international), which will need to be included when sending in your submission. If you sign up online and receive an email confirmation with your vouchers, please do not forget to input your voucher number on the submission form.

Once you receive these vouchers, you will have one year before these vouchers expire to submit your complimentary gradings. When completing the submission form (via PDF or hard copy), please select “Other” as the Type of Service, write “Free CC” and your voucher number on the available space, and apply “$0” under the grading fee calculations. Please be advised you will still be responsible for the shipping fees (to and from) as well.

When completing your submission form via the Online Submission Center, make sure to check the “I have a Collectors Club Voucher” box located in Step 2 under the Submission Type section. You must also indicate your voucher type (i.e., a 6-item or 15-item voucher depending on your membership status). The online form will then lead you through the entire process step-by-step so you may then just print and mail your form in along with your cards and method of payment (for the shipping fee).
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Q: Do all of my complimentary grading vouchers need to be submitted at the same time or separately?
A: We recommend that you submit all of your complimentary grading vouchers at the same time to get the most value out of them; however, you may submit them separately throughout the duration of your membership. Please keep in mind that any vouchers not used within that year will be forfeited. Lastly, please be advised that you will still be responsible for the shipping fees (to and from) on each submission.
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Q: May I submit other cards with my complimentary grading vouchers?
A: You may submit your complimentary grading vouchers along with any other cards provided they fall under the same Type of Submission and Service Level. For example, since the grading vouchers are good for the Regular service with a maximum declared value of up to $499, you may combine your grading vouchers with any Regular order you plan to submit. However, note that if you were to submit these vouchers with a Bulk or Collectors Club Monthly Special submission (which are typically good for items with a maximum declared value of $99), the grading vouchers will need to meet these same basic requirements, and the 7 business day turnaround will be forfeited. In other words, if you submit these vouchers under a Bulk service, the maximum declared value must be $99 instead of $499. With that said, you may receive the most value out of these vouchers by submitting them separately.
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PSA/DNA Submissions FAQ



Q: How do I submit my Autographs for authentication?
A: You may submit autographed items to PSA/DNA at any trade show where we will be providing on-site authentication (our Show Schedule can be found online) or by shipping your items directly to our office.

If you are looking to mail the item(s) directly to us, you must fill out the appropriate PSA/DNA submission form(s) first. Forms are available via the Online Submission Center in PDF format or you may call/email Customer Service to have hard copies of the appropriate form(s) mailed to you. Our authentication fees are based on who signed the items and can be found on the PSA/DNA Fee Schedule online.

Once you have completely filled out the submission form, you are now ready to mail it to us along with your item(s) and method of payment. Our shipping address can be found on the top-left corner of the form.

If you would like to drop off your items at one of our offices, this can be arranged. However, please know that we only accept submissions at our Woodbridge, NJ, office by appointment only and on a limited, case-by-case basis for high-value items and high-volume submissions at our Southern California location. If you would like to set up an appointment, please call Customer Service at (800) 325-1121 for further assistance.
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Q: How much do I pay?
A: The PSA/DNA authentication fees are based on the signer of the item or, if multi-signed, the most notable signer on the item and total number of signatures. (Please note that the “notable signer” is also referred to as the “Primary Autograph” on occasion.)

If the item is single-signed, search the last name of the signer under section #1 of the online PSA/DNA Fee Schedule. This will provide a list of signers with that last name and you should be able to find your signer on the list with a fee noted next to it. This is will be the Authentication fee for your autographed item.

If the item is multi-signed, you first will need to determine who the most notable signer is on your item. Once the Primary Autograph has been determined, please enter the last name of that signer and the total number of signatures under section #2 of the online PSA/DNA Fee Schedule. This will provide the combined Authentication fee for your multi-signed item.

If you are submitting at least 50 multi- or single-signed items, please email [email protected] to inquire about a bulk discount.
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Q: What is a Declared Value?
A: When submitting these items, you will also be required to enter a Declared Value. We understand you will not know the True Value of the item until it is authenticated, so we ask that you form a realistic, educated guess based on your own research, keeping in mind the Declared Value is also used for insurance purposes.

Also, please note that any item with a declared value of $1,000 or more is subject to a Premium Item fee in addition to the authentication fee; this is so we may properly insure the item for you. To calculate the Premium Item fee, please refer to the chart on the back of the PSA/DNA submission form or visit the online PSA/DNA Fee Schedule.

To determine your values, you may use the SMR, which is a comprehensive price guide for PSA and PSA/DNA-certified collectibles. You may also refer to other trade publications, auction prices realized and/or even contact a PSA Authorized Dealer for additional assistance.
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Q: How do I know if you will authenticate/grade my signed items?
A: If you are uncertain about whether or not PSA/DNA can authenticate and/or grade your signed item(s), we recommend you check the list of signatures we have previously authenticated online under section #1 of the PSA/DNA Fee Schedule. You may search this list by entering the last name of a signer in the indicated space or by selecting a specific category to search in.

If you are unable to find the name of your signer here, please email us the name of the signer and a link to their bio at [email protected]. A Customer Service representative will then inquire with the PSA/DNA staff to determine whether we can/cannot authenticate a particular autograph and you will be duly notified.
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Q: How do you document my item once it is certified as authentic?
A: As part of our Autograph Authentication service, you will have the option of having the item encapsulated in one of our tamper-evident holders (holder sizes permitting) or certified with documentation. With that said, please make sure you are completing the appropriate form as there is one form for items you wish to be encapsulated (“Autograph Encapsulation Submission”) and one for items that do not require encapsulation (“Autograph Submission”). Please refer to the top-right corner of the form for the submission type.

When an item is certified with documentation, we will apply our invisible, synthetic, DNA-laced ink to the item, in conjunction with our tamper-evident label and matching Certificate of Authenticity (COA) or Letter of Authenticity (LOA). This PSA/DNA security matrix will identify your collectible as certified.

We also use a tamper-evident label that can be applied to an object only once and cannot be reapplied to any other object. The label can be removed but will checkerboard upon removal, leaving behind fragments of the label. If the sticker has been removed accidentally or intentionally, PSA/DNA can re-issue a label and COA at a discounted rate once we are able to verify the DNA daub on your item.

If you do not want the tamper-evident label on your item(s), you can request that the label be placed on the Letter of Authenticity (LOA). Be aware that items with fees lower than $50.00 will require the label on the item unless you upgrade the COA to an LOA and check the appropriate box on the submission form. An LOA upgrade of this fashion will also require an additional fee of $10.
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Q: If I take an encapsulated item out of the tamper-evident PSA/DNA holder, is it still considered authentic?
A: By choosing the Autograph Encapsulation service, the certificate/letter of authenticity, PSA/DNA tamper-evident label, and DNA daub are forfeited. Therefore, once the item is removed from the holder, or the holder shows signs of tampering, there is no way of validating that the item had been previously authenticated by PSA/DNA, so the certification of the item becomes null and void.
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Q: Whose DNA is used to mark the autographed items?
A: The DNA that is used to tag the item is synthetically engineered without human cells. It is chemically synthesized specifically for PSA/DNA by DNA Technologies, Inc. The same process was used as the official security mark for tickets and passes at the 2000 Olympic Games in Sydney, Australia.
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Q: How can I protect myself against counterfeit autographs and bogus certification?
A: To start, it is next to impossible to replicate the DNA that our company uses to tag each item it certifies as authentic. PSA/DNA has contracted DNA Technologies, Inc. to create a DNA trace liquid with a code that is known only to PSA and DNA Technologies. The chances are 1 in 33 trillion that someone would be able to randomly recreate the exact sequence of the DNA strand that is used for the PSA/DNA tag.

The most obvious way to tell if an item has been certified is to look at the tamper-evident PSA/DNA label. It is a half-inch, oval sticker displaying a unique, six-digit, alphanumeric certification number that is used to identify the certified item in our database. This tamper-evident label can be applied to an object only once and cannot be reapplied to any other object. The label can be removed but will checkerboard upon removal, leaving behind fragments of the label.

In addition to the label, all PSA/DNA-certified items come with either a Certificate of Authenticity (COA) or a Letter of Authenticity (LOA) stating that PSA/DNA experts have examined and deemed genuine the autograph. The COA or LOA also features the six-digit, alphanumeric certification number that matches the tamper-evident label, plus they both include a detailed, color-changing PSA/DNA embedded hologram logo for added security.

LOAs, in particular, also feature a high-resolution image of the exact item that was examined and authenticated by our staff. In this case, you have the image PSA/DNA took in-house to compare to the item in question. Furthermore, the images featured on the LOAs are also displayed on our website and are viewable when you search the certification number under the Cert Verification page.

As a final step, the item can be sent directly to PSA/DNA so we can verify, with one of our specially-calibrated infrared lasers, the presence of the invisible PSA/DNA ink that is applied to all certified items.

Aside from the above, we also recommend that you read PSA Security: A Buyer’s Guide and our Ten Tips for Building a Collection. Prior to purchasing any collectible, big or small, it is critical that you first educate yourself as a consumer. These two sources will provide a wealth of information, but if nothing more, always keep in mind that you should buy from a reputable seller and buy items that have been authenticated/graded by an established third-party service such as PSA and PSA/DNA.
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Q: How can I determine if a Letter of Authenticity is legitimate?
A: Letters of Authenticity (LOAs) produced by PSA/DNA have a detailed, color-changing hologram logo embedded into the paper, as well as double watermarks depicting the helix design of a DNA strand and the PSA/DNA logo. Additionally, all LOAs have a high-resolution image of the very item that was examined and authenticated by our staff, which matches the photo on our online database, and a handwritten signature from a PSA/DNA representative. Counterfeiters would have to illegally replicate the hologram technology used and spend a huge amount of money to manufacture the paper. These unique security features make it very difficult to counterfeit.

The PSA/DNA tamper-evident labels and Certificates/Letters of Authenticity have undergone gradual design changes over the years as we’re always looking for ways to make improvements to our products to combat forgeries and counterfeiting. Whether it’s changing the shape of the label from square to oval to better adhere to rounded items, or adding additional watermarks and an embedded hologram to the LOA, you can count on PSA/DNA to provide you with the most state-of-the-art technology to protect your certified items.

If you would like to upgrade your item to the new hologram LOA, please email your request to [email protected] or call Customer Service at (800) 325-1121 for further instruction.
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Q: I have a team ball where the majority of names are on your autograph list. If not all of the autographs are on your list, will you still certify my baseball?
A: Yes. In most cases our team of experts will be able to authenticate all the autographs of a team ball even if less common autographs are present.
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Q: I sent my baseball in for the Autograph Authentication and Baseball Grading service, but my baseball came back without a grade. Why wasn’t my baseball graded?
A: Under the Autograph Authentication and Baseball Grading service, PSA/DNA takes into account both the condition of the autograph and the condition of the baseball when determining the grade. Therefore, neither the autograph nor the baseball can bear evidence of restoration and/or enhancement. In the event it is determined that either the signature has been traced over (by someone other than the signer) or the baseball shows evidence of restoration (such as signature removals, painting, re-stitching, etc.), a grade will not be issued by PSA/DNA.
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Q: Where and how can I submit my collectibles?
A: Once you are ready to submit your items, you will complete the appropriate submission form(s); forms can be obtained through the Online Submission Center or by calling/emailing Customer Service to have hard copies mailed to you. Once completed, you must mail in the submission form(s) along with your item(s) and method of payment to the address listed in the top-left corner of the form.

You also have the option of submitting your items to us at a trade show, where we will have a booth set up to accept submissions. The Show Schedule, which is always available online, is regularly updated and also lists the services we will be performing at each event.

If you would like to drop off your items at one of our offices, this can be arranged. However, please know that we only accept submissions at our Woodbridge, NJ, office by appointment only and on a limited, case-by-case basis for high-value items and high-volume submissions at our Southern California location. If you would like to set up an appointment, please call Customer Service at (800) 325-1121 for further assistance.

Please be advised that if your item fails to pass our process, you will still be responsible for the fees. Additionally, prior to submitting items to PSA/DNA under the Autograph Encapsulation service, we recommend you check here for the most up-to-date list of available holder sizes.
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Q: Can I submit all of my items together or would they need to be submitted separately?
A: Each Service Level and Type of Submission will need to be submitted separately, with their own return shipping fees. However, you may ship all of these submissions to us in the same box, bearing in mind that they will have to be shipped back separately.

For example, you can include all of the items eligible for the Autograph Authentication service and Autograph Encapsulation service in the same package. To process, however, they will need to be written up on their own separate submission forms and must be shipped back separately as well.
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PSA - PSA/DNA Submissions FAQ



Q: What if I don’t know the Declared Value of my item or I am wrong?
A: Since PSA is a third-party authentication and grading company, we do not value or appraise items. Therefore, we ask that you form a realistic, educated guess based on your own research, keeping in mind that the Declared Value is also used for insurance purposes. To determine your values, you may use the SMR, which is a comprehensive price guide for PSA and PSA/DNA-certified collectibles. You may also refer to other trade publications, auction prices realized and/or even contact a PSA Authorized Dealer for additional assistance.

If the item is found to be worth significantly more than your Declared Value based on the evaluation we provide, we will contact you to pay the difference in service fees and shipping fees, which are adjusted to properly insure and handle your item(s).
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Q: What is the turnaround time for my submission, and what if doesn’t complete within this timeframe?
A: Please remember that the estimated turnaround time is not guaranteed, and it does depend on the Service Level you selected. Once the order is entered for processing, the estimated turnaround time will begin, and we will notify you via email so you may keep up-to-date on the status of your order online. Since the turnaround time is estimated in business days, please allow a grace period of 3-7 business days before contacting Customer Service regarding a late order.
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Q: How should I package my items for mail-in submissions? What are the shipping costs?
A: You will be responsible for shipping both ways. You can calculate the return shipping fees by using the chart listed on the back of the submission form or by checking the appropriate chart on the Return Postage page online. If you have your own FedEx or USPS account, you may enter your account information on the submission form to charge your account directly.

For detailed information on how to package and ship your items, please refer to the Packing Guidelines page on our website. Otherwise, please make sure to package the items in a manner that will not risk damage to the item in transit or upon removal. Be advised that if the item is not easily retrievable through the packaging, is poorly packed and/or is damaged in transit, your package may be refused.
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Q: What if I am an international customer?
A: If you have an international submission, please be advised you will be subject to international shipping rates and extended shipping timeframes. International shipping rates can be calculated by referencing the chart on the back of the submission form. Please contact Customer Service at (800) 325-1121 if you have any questions.

To use FedEx for the return shipment of your submissions, you must have your own account and third-party insurance, with the understanding you are liable for any loss or damage to the package. On the submission form, please enter your FedEx account number, insurance value limit and delivery option under the appropriate section.

You are also responsible for paying any duty or tax fees on your incoming or outgoing shipments. On the airway bills and commercial invoices, please mark “Bill Sender” on all. When using your own FedEx account, you are releasing PSA from all liabilities due to loss or damage to the package.

We only use US Postal Service or FedEx. We do not use the following couriers on incoming or outgoing shipments: UPS, DHL or any other.

To ship internationally, please use one of the following addresses depending on your method:

  • USPS Package ship to: PSA or PSA/DNA Div., PO Box 6180, Newport Beach CA 92658
  • FedEx Int’l Priority or Economy package ship to: PSA or PSA/DNA Div., 7000 Barranca Pkwy, Irvine CA 92618
  • FedEx Int’l Ground package to: PSA or PSA/DNA Div., 1921 E Alton Ste. 100, Santa Ana CA 92705

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