FAQ - Frequently Asked Questions


If you have any questions that have not been answered here, please feel free to e-mail us at [email protected] or contact our Customer Service Department at (800) 325-1121, Monday through Friday, 8 a.m. to 5:30 p.m. Pacific Time.

FAQs About PSA Services


Q: In regards to the holder, what does "tamper-evident" mean?
Q: How do I go about getting my cards/tickets graded by PSA?
Q: How much does it cost to get cards graded by PSA?
Q: Do the grading costs include shipping, insurance, and handling charges?
Q: What types of cards does PSA grade?
Q: What are the PSA grading standards?
Q: Can PSA determine the value of my items?
Q: How can I sign up for the Collectors Club?
Q: Can I send my free submissions the same day I sign up for Collectors Club?
Q: Can I submit the free submissions at different times or must I submit all free submissions at once for grading?
Q: Can I submit additional cards on the same invoice as my free grading submission?
Q: What happens if I forgot to send my Collector Club voucher with my submission?
Q: What is the "Declared Value"?
Q: How do I submit a card that was graded by another company?
Q: Can I mix Crossovers, Reviews and raw card Gradings on one submission?
Q: Can I mix “Tall Boys” or Supersized cards with regular-sized cards on one submission?
Q: What happens if I fill out the submission form incorrectly?
Q: Can I send multiple orders in the same box to PSA?
Q: Can I pay one shipping fee to have all of my orders returned to me at the same time? Will my orders be returned to me all in one package?
Q: How do I package my items for shipment?
Q: How do I know when you receive my cards/tickets?
Q: How can I be sure that my cards are safe?
Q: Is there the possibility of my card getting switched?
Q: How does the grading process work and how many graders see my card?
Q: Why don’t PSA graders wear gloves while grading cards?
Q: How does the shipping affect the turnaround time of my order?
Q: How can I ensure the turnaround time for my packages?
Q: What is a “No Grade?”
Q: What is a Qualifier?
Q: Can I request “No Qualifiers” on my submission?
Q: How can I get a second opinion on a PSA graded card?
Q: Where can I check the validity of my PSA certification number?
Q: If I take a card out of its PSA holder, is the grade still guaranteed?
Q: What should I do if my card is labeled incorrectly?
Q: Can I drop off my items at PSA?
Q: How can I tell if you are going to be grading on-site at an upcoming show?
Q: I'm out of submission forms, how do I get more?
Q: How do I become a PSA Authorized Dealer?
Q: As a Collectors Club member, can I submit cards/tickets for my customers? Can I advertise that I am a PSA submission center?
Q: What is the PSA Population Report?
Q: Do I need to be a Collectors Club member in order to submit using the Autographed Card Grading and Authentication Service?
Q: Which autographed cards are required to be sent in using the Autographed Card Grading & Authentication Service?
Q: Do I need to be a member to submit tickets?
Q: What type of tickets does PSA authenticate and grade?
Q: What is the PSA Set Registry?

Q: In regards to the holder, what does "tamper-evident" mean?
A: Tamper-evident means that if someone does attempt to violate the holder, it will leave some evidence that the holder has been compromised. There are different ways that the holder will show evidence of such tampering. Since 1991, PSA has utilized a tamper-evident holder to encapsulate collectibles such as trading cards, tickets, autographs, etc. Click here for additional information about the PSA Holder.
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Q: How do I go about getting my cards/tickets graded by PSA?
A: Become a member of our Collectors Club. and enjoy the benefits of direct submission privileges. Once a member, please refer to your Collectors Club welcome package or the Submission Center for submission instructions. Some PSA Authorized Dealers will submit items on your behalf; please check with the Dealer to find out if this is a service they offer.
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Q: How much does it cost to get cards graded by PSA?
A: You must be a Collectors Club member to submit cards directly to PSA. Once a member, the fees to have cards graded vary by the type of cards, values, quantity submitted and turnaround time. Please visit our Submission Center to view our complete Fee Schedule for PSA Services.
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Q: Do the grading costs include shipping, insurance, and handling charges?
A: Grading costs do not include shipping and insurance to and from our facility. You are responsible for shipping your items to us insured. For shipping prices please contact the USPS. You are also responsible for return shipping; pre-calculated fees based on the number of cards and total declared value are listed on the submission form.
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Q: What types of cards does PSA grade?
A: PSA grades most cards that are catalogued in major card publications, including the Sports Market Report and the Standard Catalogue by Krause. Visit our Submission Center to find out all the different Cards PSA Grades.
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Q: What are the PSA grading standards?
A: A: The PSA grading standard is the outline we use to grade every card. For more information please view the PSA Grading Standards webpage.
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Q: Can PSA determine the value of my items?
A: As a third-party authentication and grading company, PSA does not buy or sell sports cards or memorabilia and does not value or appraise items sent for authentication and/or grading. PSA does offer the Sports Market Report magazine and SMR Online, which contain the most comprehensive, current and essential information about PSA-graded cards, tickets, game-used bats, game-used jerseys, and sports autographs. If you are interested in buying, selling, or simply finding the specific value of your sports items you may want to contact one or more PSA Authorized Dealers.
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Q: How can I sign up for the Collectors Club?
A: You can sign up for the PSA Collectors Club with a credit card on our website or by calling Customer Service at (800) 325-1121 or you can mail a check or money order to: PSA, PO Box 6180, Newport Beach, CA 92658.
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Q: Can I send my free submissions the same day I sign up for Collectors Club?
A: No, you must wait for your membership kit. This will ensure you that you have been added to our database and you have the necessary instructions and materials to send in your cards for processing.
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Q: Can I submit the free submissions at different times or must I submit all free submissions at once for grading?
A: All free gradings must be submitted at one time. Any grading not used at time the voucher is redeemed will be forfeited. However, you have the duration of your membership to submit the Collectors Club free submissions and up to one year to submit replacement vouchers for no-grades. Please refer to the expiration date printed on your voucher. You are welcome to contact us for more forms as needed.
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Q: Can I submit additional cards on the same invoice as my free grading submission?
A: Paid submissions must be submitted on a separate invoice from the Collectors Club free grading submissions. They can be shipped to us in the same package, but each submission requires a separate return shipping fee and will be sent back with one submission per package. Replacement vouchers for no-grades may be combined with paid gradings of the same service level only. Only one service level per submission.
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Q: What happens if I forgot to send my Collector Club voucher with my submission?
A: When your order arrives at PSA without the voucher attached it will get sent to our “Problem Order” desk. A Customer Service Representative will contact you to send in the voucher. Your order is then received and will go through the normal grading process but will not ship until we receive the voucher.
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Q: What is the "Declared Value"?
A: PSA requires that you estimate a value for each item you submit based on its condition. This “declared value” is used to determine your service level and return shipping fees. If you are not sure of the value, you may use the SMR price guide or check other trade publications, auction results, or contact a PSA Authorized Dealer.
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Q: How do I submit a card that was graded by another company?
A: You may submit cards for “Crossover” from another grading company. Crossovers must be submitted on a separate submission from raw or PSA graded cards. When submitting cards for Crossover please mark the “Type of Submission” as “Crossover” on the submission form and select your service level. Submit your crossover cards in their original holder and be sure to fill in the current grade and certification number on the submission form. You must also fill in the “Minimum Grade” column to specify the lowest PSA grade you are willing to accept. PSA will grade your card in the existing holder and only remove it and encapsulate it in a PSA holder if we meet or exceed your minimum grade. If your card does not meet or exceed your minimum grade it is returned to you in its original holder. You will be charged the full grading fee even if your card does not cross.
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Q: Can I mix Crossovers, Reviews and raw card Gradings on one submission?
A: No. Only one type of submission at one service level is permitted per submission form. This means that separate types of submissions need their own separate submission forms with separate return shipping fees.
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Q: Can I mix “Tall Boys” or Supersized cards with regular-sized cards on one submission?
A: No. Due to the difference in size, tall-boys and cards larger than 2 11/16” x 3 13/16” go through a separate encapsulation process from regular-sized cards. Please fill out separate submission forms and include separate return shipping for larger-size cards.
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Q: What happens if I fill out the submission form incorrectly?
A: Our receivers will see the error and send it to our “Problem Order” desk. A Customer Service Representative will contact you with the options on how to correct the mistake. Once the problem is resolved your order will begin the grading process; your turnaround time will begin at this time.
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Q: Can I send multiple orders in the same box to PSA?
A: Yes, you can send more than one submission in your package and even write one check for all submissions. However, each order must have its own return shipping and handling fees. To ensure the guaranteed turnaround times, please write the name of the fastest service you are sending clearly on the outside of your package.
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Q: Can I pay one shipping fee to have all of my orders returned to me at the same time? Will my orders be returned to me all in one package?
A: No. While you may send multiple submissions in one shipping box to PSA, each submission is processed and shipped individually—even orders that are submitted under the same service level.
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Q: How do I package my items for shipment?
A: PSA recommends that that you send your cards/tickets in semi-rigid holders such as CardSaver Is or, for oversized cards, CardSaver IVs. PSA will not be liable for damage that may occur in shipping of cards sent in hard acrylic top loaders or CardSaver IIs. PSA will NOT accept screw-down or snap-case holders. Please mail packages to:

PSA, PO Box 6180, Newport Beach, CA 92658

As an alternative to USPS, you may ship by Federal Express using express services only (Overnight, 2-Day) to 7000 Barranca, Irvine, CA 92618, HOLD FOR PICK-UP. This address will NOT accept FedEx Ground packages. No UPS shipments are accepted.

Note: Please indicate the fastest service level you are sending on the outside of your package, preferably below the address, in all capital letters. (i.e. SUPER EXPRESS; CLUB; REGULAR; etc.)

For more detailed packaging and shipping instructions please review our Packing Guidelines in the Submission Center.
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Q: How do I know when you receive my cards/tickets?
A: If we have your e-mail address you will receive an automated notification when your order has been received. You may also check our Submission Status page or call Customer Service at (800) 325-1121.
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Q: How can I be sure that my cards are safe?
A: From the moment your cards arrive in our facilities until they are returned to you, PSA takes great care to ensure the safety of your valuables. In addition to being covered by our liability insurance while on our premises, your cards are further protected by our highly-trained security personnel and state-of-the-art security systems. Each of these components reinforces our commitment to protecting your cards throughout the grading process.
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Q: Is there the possibility of my card getting switched?
A: No. PSA does not buy or sell cards and we do not carry any inventory at our facility. As a publicly traded corporation, such unethical activity would be damaging to our reputation and would be treated with the highest level of reprimand. Our security team keeps a close watch on our grading facility and has put in place every possible security measure to ensure the safety of your items.
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Q: How does the grading process work and how many graders see my card?
A: When card grading submissions are received by PSA we organize them by their service level and then they are placed in a queue to be graded. A minimum of 2 graders will grade each card. Some cards will require more graders for a variety of reasons. Cards are graded on a 10 point scale which is a part of our Grading Standard. More information on the grading process can also be found on the PSA Video Tour.
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Q: Why don’t PSA graders wear gloves while grading cards?
A: Due to the delicate nature of trading cards, using gloves might hinder the ability to safely handle the card. There is no real benefit to using gloves to handle cards and to accurately grade a card the graders must be able to feel the texture of the cardboard.
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Q: How does the shipping affect the turnaround time of my order?
A: PSA does not control the amount of time that it takes for a package to travel to and from our facility. Please contact your shipping company (USPS or Federal Express) to obtain more information on travel times.
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Q: How can I ensure the turnaround time for my packages?
A: PSA's turnaround times are counted in business days and are approximate; however to help ensure a timely process please clearly mark the outside of your package with the fastest service you are submitting in that package and correctly fill out your submission forms. Shipment time is not included in the turnaround time. Please refer to your Collectors Club welcome package and our Packing Guidelines to help you send your order accurately and avoid delays. Turnaround times are invalid during the weeks of major card shows PSA attends.

Note: Available services and turnaround times are subject to change. Check our Fee Schedule for PSA Services for current turnaround times and our Show Schedule for upcoming shows that may affect your turnaround time.
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Q: What is a “No Grade?”
A: A “No Grade” is a card that cannot be graded by PSA for a variety of reasons. PSA will not grade cards that bear evidence of trimming (N1), restoration (N2), recoloration (N3), questionable authenticity (N4), altered stock (N5) or cleaning (N7). In the event PSA rejects any card for any of these reasons, the card will be returned and the grading fees are still charged as the determination to reject a card requires an expert review by PSA's authenticators and graders. PSA also will not grade cards that do not meet the minimum size requirement (N6), were miscut by the manufacturer (N8), or we do not grade due to being an obscure issue or not fitting in our holders (N9). Cards that receive N6, N8 or N9 results will not be charged the grading fee. For more information please review our Grading Standards.
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Q: What is a Qualifier?
A: Cards having significant flaws will receive "qualified" grades. A list of Qualifiers is listed in the PSA Card Grading Standards.
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Q: Can I request “No Qualifiers” on my submission?
A: You can make this request and it could mean that the original grade may lower. Also, while you may request no qualifiers on your submission, it is up to the discretion of our graders to determine if the qualifier can be removed. The qualifier can not be left off in all instances and no refund will be given if we determine that we can not remove the qualifier.
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Q: How can I get a second opinion on a PSA graded card?
A: PSA can review any card(s) that you feel warrants a different grade. To utilize our review service, please fill out a submission form and mark the submission type as “Review” and then select the appropriate service level.
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Q: Where can I check the validity of my PSA certification number?
A: The PSA website offers Certification Verification which allows our customers to enter their certification number to see if the info on their PSA label matches the information we have in our grading database.
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Q: If I take a card out of its PSA holder, is the grade still guaranteed?
A: The PSA grade guarantee is only valid if the PSA holder is intact. If the holder shows signs of tampering then the guarantee is void.
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Q: What should I do if my card is labeled incorrectly?
A: PSA will correct, free of charge, any mislabeled items. Please fill out a submission form, mark "Other" as the service level, write in "Mechanical Error" and include a short note on the form describing the mistake. Be sure to write in the Declared Value for your item. If you are not a Collectors Club member, please contact Customer Service at (800) 325-1121 or [email protected] to have a submission form mailed to you. Please mark the outside of your shipping box “Mech. Error". PSA will fix the label and reholder your item in approximately 10 business days and ship it back to you free of charge.
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Q: Can I drop off my items at PSA?
A: PSA does not allow drop offs for standard orders. For bulk orders, or same day card submissions, please call Customer Service at 1-800-325-1121.
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Q: How can I tell if you are going to be grading on-site at an upcoming show?
A: PSA attends several shows throughout the year. These dates can be seen on our Show Schedule. On our show schedule it will state if we are grading on-site, PSA/DNA authenticating on-site, or if it is a submission-only event.
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Q: I'm out of submission forms, how do I get more?
A: You can print a submission form from the Submission Center or contact Customer Service at (800) 325-1121 or [email protected] to request some forms be mailed to you.
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Q: How do I become a PSA Authorized Dealer?
A: There are several requirements for becoming a PSA Authorized Dealer:

  1. Applicant must have been a full-time dealer for at least two years.
  2. Applicant and key employees must not have been convicted of a felony in the past five years.
  3. Applicant must have capitalization of $10,000 or more including inventory.
  4. Minimum of three credit references.
  5. Minimum of three PSA Authorized Dealer references.
  6. Applicant must have endorsed PSA in the past by having cards/tickets graded by PSA, and buying and selling PSA-graded cards/tickets.
If you feel you meet these requirements, please contact Customer Service at (800) 325-1121 or [email protected]
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Q: As a Collectors Club member, can I submit cards/tickets for my customers? Can I advertise that I am a PSA submission center?
A: Unless and until you are approved as a PSA Authorized Dealer, you may not advertise to accept cards/tickets from the public for submission to PSA. You can, of course, advertise to buy and sell PSA cards/tickets, and submit your own cards/tickets which are owned by you or a member of your immediate family. Only PSA authorized dealers may submit cards/tickets for members of the public.
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Q: What is the PSA Population Report?
A: The PSA Population Report is a summary of all PSA-graded cards. It contains the exact grades of every card graded by PSA. For more information on how to read the Population Report click here.
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Q: Do I need to be a Collectors Club member in order to submit using the Autographed Card Grading and Authentication Service?
A: No, PSA does not currently require Collectors Club membership to submit autographed cards.
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Q: Which autographed cards are required to be sent in using the Autographed Card Grading & Authentication Service?
A: This service level is for autographed cards dated pre-1998 and/or those not directly from the manufacturer must be submitted through Autographed Card Grading and Authentication Service (fee may vary depending on card value). Autographed cards directly from the manufacturer from 1998 to present may be submitted through the other service levels depending on value.
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Q: Do I need to be a member to submit tickets?
A: PSA does not currently require Collectors Club membership to submit tickets.
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Q: What type of tickets does PSA authenticate and grade?
A: PSA grades major event tickets such as MLB regular season, All-Star games, Playoffs and World Series, NFL regular season, Super Bowl, NBA regular season, NCAA Finals, etc. Entertainment tickets are on a case-by-case basis; please contact Customer Service to request information on submitting entertainment tickets. We will not grade high school tickets, audit or gate stubs, fan tickets issued after the event, or Ticket-Master issued sporting event tickets.
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Q: What is the PSA Set Registry?
A: The PSA Set RegistrySM is a program that allows collectors to showcase their collection(s) online and to rank their sets against other collectors. You may want to look over the Rules and Benefits of the Set Registry to learn more.
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FAQs About PSA/DNA Services


Q: I sent my baseball in for the autograph authentication and baseball grading service but my baseball came back without a grade. Why wasn’t my baseball graded?
Q: I have a team ball where the majority of names are on your autograph list. If not all of the autographs are on your list, will you still certify my baseball?
Q: Do you guarantee that the autographs you certify are genuine and those you do not are fake?
Q: I have a ton of autographs I want to submit; can I get a discount?
Q: If I take an encapsulated item out of the tamper-evident PSA/DNA holder, is it still considered authentic?
Q: What will happen if the PSA/DNA experts do not think my autograph is real?
Q: What if PSA/DNA cannot render an opinion on my item?
Q: What is included in the PSA/DNA Vintage Certified service?
Q: I do not want a label on my collectible item. What are my options?
Q: Is the PSA/DNA sticker removable?
Q: Whose DNA is used to mark the autographed items?
Q: Why can't somebody just replicate the DNA used by PSA/DNA?
Q: How can I tell if an item has been authenticated by PSA/DNA?
Q: What prevents someone from making a counterfeit Letter of Authenticity?
Q: My Letter of Authenticity does not have the logo hologram, does that mean it’s counterfeit?
Q: What happens if PSA/DNA fails to meet the 5 day turnaround on my Super Express order?
Q: Why can't PSA/DNA guarantee the grade of an autograph?

Q: I sent my baseball in for the autograph authentication and baseball grading service but my baseball came back without a grade. Why wasn’t my baseball graded?
A: Under the autograph authentication and baseball grading service, PSA/DNA takes into account both the condition of the autograph and the condition of the baseball when determining the grade. Therefore, neither the autograph nor the baseball can bear evidence of restoration and/or enhancement. In the event it is determined that either the signature has been traced over, by someone other than the signer, or the baseball shows evidence of restoration, such as signature removals, painting, restitching etc., a grade will not be issued by PSA/DNA.
PSA/DNA Autographed Baseball Grading Guide
PSA/DNA Autographed Baseball Grading Standards
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Q: I have a team ball where the majority of names are on your autograph list. If not all of the autographs are on your list, will you still certify my baseball?
A: Yes. In most cases our team of experts will be able to authenticate all the autographs of a team ball even if less common autographs are present.
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Q: Do you guarantee that the autographs you certify are genuine and those you do not are fake?
A: No. We do not guarantee autographs under the Examined and Certified program. By using this program, you are paying for the opinion of our experts at the time that the item was submitted, using state-of-the-art examination tools and techniques.
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Q: I have a ton of autographs I want to submit; can I get a discount?
A: Bulk authentication rates are available and start at 50 items. Prices are based upon the volume and type of autographs you plan to submit. To request this service, please contact us by telephone at (800) 325-1121 and speak with a customer service representative.
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Q: If I take an encapsulated item out of the tamper-evident PSA/DNA holder, is it still considered authentic?
A: By choosing encapsulation service the certificate or full letter of authenticity, PSA/DNA tamper evident label, and DNA daub are forfeited; therefore, once the item is removed from the holder, or the holder shows signs of tampering, there is no way of validating that the item had been previously authenticated by PSA/DNA, so the guarantee becomes void.
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Q: What will happen if the PSA/DNA experts do not think my autograph is real?
A: Any item which does not meet our requirements and, in our opinion, is of questionable authenticity will receive a "NO PASS" designation. Items submitted with an authentication fee of $50 or higher will receive a Letter of Opinion (LOO) which will provide an explanation in the form of a general checklist as to why our authenticators did not conclude that the autograph was genuine. Items submitted with authentication fees of $49 or less will receive a non-detailed Letter of Opinion (LOO). Items submitted for encapsulation will only receive a "NO PASS" designation and no LOO will be issued.
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Q: What if PSA/DNA cannot render an opinion on my item?
A: While we pride ourselves on the quality of our staff and the diversity of expertise within (sports, historical and entertainment autographs), there may be rare occasions where an autograph is simply one that the expert staff is not comfortable rendering an opinion on. These items will be designated as "Inconclusive" and a credit voucher to be used on future submissions will be issued in the full amount of the authentication fee paid.
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Q: What is included in the PSA/DNA Vintage Certified service?
A: Each signature submitted for autograph authentication is thoroughly examined by the foremost signature experts in the industry. Our experts analyze the ink, the medium, the autograph structure and, if necessary, make a side-by-side comparison to the largest exemplar file in the industry. Once the autograph is deemed genuine, it is tagged with synthetic DNA ink, and a label bearing an alphanumeric serial number is affixed. A Certificate/Letter of Authenticity is then produced, and the pertinent details of your item are logged into our online database.
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Q: I do not want a label on my collectible item. What are my options?
A: The application of invisible DNA laced-ink, in conjunction with our tamper-evident label and matching Certificate of Authenticity (COA), is the PSA/DNA security matrix which will identify your collectible as certified. However, if you do not want the tamper-evident label on your item(s), you can request that the label be placed on the Letter of Authenticity (LOA). Be aware that items with fees lower than $50.00 will require the label on the item unless you upgrade the COA to an LOA and check the appropriate box on the submission form.
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Q: Is the PSA/DNA sticker removable?
A: We use a tamper-evident label that can only be applied to an object once and cannot be reapplied to any other object. The label can be removed but will checkerboard upon removal, leaving behind fragments of the label. If the sticker has been removed accidentally or intentionally, PSA/DNA can re-issue a label and Certificate of Authenticity at a discounted rate once we are able to verify the DNA daub on your item.
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Q: Whose DNA is used to mark the autographed items?
A: The DNA that is used to tag the item is synthetically engineered without human cells. It is chemically synthesized specifically for PSA/DNA by DNA Technologies Inc. The same process was used as the official security mark for tickets and passes at the 2000 Olympic Games in Sydney, Australia.
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Q: Why can't somebody just replicate the DNA used by PSA/DNA?
A: It is next to impossible to replicate the DNA that is used to tag each item. PSA/DNA has contracted DNA Technologies, Inc. to create a DNA trace liquid with a code that is known only to PSA and DNA Technologies. The chances are 1 in 33 trillion that someone would be able to randomly recreate the exact sequence of the DNA strand that is used for the PSA/DNA tag.
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Q: How can I tell if an item has been authenticated by PSA/DNA?
A: The most obvious way to tell if an item has been authenticated or certified is to look at the tamper-evident PSA/DNA sticker. It is a half-inch oval and bears the certification number of the item. Additionally, all PSA/DNA certified items come with either a Certificate of Authenticity (COA) or a Letter of Authenticity (LOA) that verifies whether the autograph is Guaranteed Authentic or Examined and Certified. PSA/DNA LOAs feature a high-resolution image of the exact item that was examined and authenticated by our staff. In this case, you have the image PSA/DNA took in-house to compare to the item in question. Furthermore, the images featured on the LOAs are also displayed on our website and are viewable when you search the certification number under the Cert Verification page. As a final step, the item can be sent directly to PSA/DNA so we can verify, with one of our specially calibrated infrared lasers, the presence of the invisible PSA/DNA ink which is applied to all authenticated items.
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Q: What prevents someone from making a counterfeit Letter of Authenticity?
A: Letters of Authenticity (LOAs) produced by PSA/DNA have a colorful logo hologram embedded into the paper as well as double watermarks depicting the helix design of a DNA strand and the PSA/DNA logo. Additionally, all LOAs have a high-resolution image of the very item that was examined and authenticated by our staff, which matches the photo on our online database, and a hand signature from a PSA/DNA representative. Counterfeiters would have to illegally replicate the hologram technology used and spend a huge amount of money to manufacture the paper. These unique security features make it very difficult to counterfeit.
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Q: My Letter of Authenticity does not have the logo hologram, does that mean it’s counterfeit?
A: No. PSA/DNA tamper-evident labels and Certificates/Letters of Authenticity have undergone gradual design changes over the years as we’re always looking for ways to make improvements to our products to combat forgeries and counterfeiting. Whether it’s changing the shape of the label from square to oval to better adhere to rounded items, or adding additional watermarks and an embedded hologram to the LOA, you can count on PSA/DNA to provide you with the most state-of-the-art technology to protect your certified items. If you would like to upgrade your item to the new hologram LOA, send your original LOA to PSA/DNA, P.O. Box 6180, Newport Beach, CA 92658 along with a completed submission form including a method of payment for the $10 upgrade fee. (In rare instances, after receiving the original LOA, PSA/DNA may require that the authenticated item be submitted as well.)
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Q: What happens if PSA/DNA fails to meet the 5 day turnaround on my Super Express order?
A: If PSA/DNA fails to ship your item by the end of the fifth business day following the day that your order was processed by our receiving department, you will receive a voucher for $10 every day it is late, not to exceed $50. Keep in mind guarantees are invalid during the week of major authentication shows PSA/DNA attends. Check our Show Schedule for upcoming shows that may affect your turnaround time.
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Q: Why can't PSA/DNA guarantee the grade of an autograph?
A: Due to the inherent problems associated with autograph preservation, PSA/DNA cannot guarantee the assigned grade for the life of the item. As many collectors know, deterioration of autographs, such as fading, etc., may occur over time through handling and exposure. Sometimes, the damage to the condition of an autograph may be visibly delayed and, for this reason, PSA/DNA cannot guarantee the grade for life. PSA/DNA can guarantee the grade of the item at the time of the authentication and, with the help of the image detailed on the letter and proper storage methods, your item can be preserved in such a way that will enable the PSA/DNA grade to live concurrently with the item.
PSA/DNA Autograph Grading Process
PSA/DNA Autograph Grading Standards
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